Service Agreement (Public Offer)

This document constitutes a public offer (agreement) of the Cheap-Host service (hereinafter — Provider) and governs the provision of virtual private servers (VPS/VDS), NAT VPS line servers, and related services exclusively to private individuals (hereinafter — User). Services are not provided to legal entities or sole proprietors. Services are provided without paper contracts or closing documents (acts, invoices).

Registration of an account in the Provider's control panel, placing an order, or making a payment for any services constitutes full and unconditional acceptance of this public offer.

The Provider agrees to provide virtual infrastructure services (vCPU computing resources, RAM, NVMe storage, network ports, and IP addresses) according to the selected plan, and the User agrees to accept and timely pay for these services.

Services are provided on an 'as is' basis. The Provider makes efforts to keep nodes running reliably but does not guarantee any specific availability (uptime) level unless such a guarantee is explicitly stated on the plan page. Downtime caused by outages, maintenance, network operator failures, DDoS attacks or protective filtering does not create an automatic right to compensation or extension. The Provider does not guarantee compatibility with custom third-party software.

All services are provided on a 100% prepayment basis. There are no hidden or unauthorized recurring charges on external bank cards.

The server is automatically turned off at the exact expiration timestamp. Access is restored immediately upon confirmed renewal payment.

An expired server is kept powered off for 24 hours after the paid period ends, after which it is permanently and irreversibly deleted along with disks, backups, firewall rules, and NAT ports. Data recovery after deletion is technically impossible.

Auto-renewal of servers, web hosting and domains is enabled by default and is paid only from the account balance, starting 5 days before the paid period ends. If the balance is insufficient, the service is not renewed and Sections 3.2 and 3.3 apply. Auto-renewal can be turned off for each service in the control panel.

NAT VPS plans operate via a shared public IPv4 address with an assigned pool of dedicated ports (999 TCP/UDP ports + dedicated SSH port).

The public IPv4 address (especially the shared IPv4 for the NAT VPS line) is not guaranteed, static, or permanent and may be replaced or reassigned by the Provider at any time in its sole discretion (due to network incidents, regulatory blocks, DDoS mitigation, traffic filtering, or node reconfigurations). For NAT VPS, replacing the address (including when it is blocked) is not guaranteed and depends on the availability of free, unblocked networks. For NAT VPS, when the IP address changes or the server's ports do not match the assigned port pool, the server's ports, including the SSH port inside the OS, may be changed to match the new pool. The new address and ports are shown in the control panel immediately, and the User is solely responsible for updating their connections, services and DNS records.

Upon NAT VPS deletion, the assigned port pool and network routes are reclaimed and returned to the pool.

Initial generated server credentials are displayed in the control panel for User convenience. The Provider strongly urges Users to change their password inside the OS and switch to SSH key authentication.

After changing the password inside the OS, the Provider does not store or know the new password. Cheap-Host support never requests the User's internal OS password.

The User agrees to strictly adhere to the Acceptable Use Policy (AUP). Prohibited activities include: spam, DoS/DDoS, cryptocurrency mining, phishing, malware, high-speed port scanning (Masscan), and downloading or seeding torrents (BitTorrent and other P2P networks).

The Provider reserves the right to immediately suspend services or lock accounts without notice upon detecting malicious network activity.

Network Traffic & Fair Use Policy: For plans designated with Fair Use (including VPS in the Russia, Moscow location), the standard traffic allowance is 2 TB per month at speeds up to 100 Mbps. Exceeding this allowance does not result in service suspension, server downtime, or hidden charges — the Provider reserves the right to adjust network bandwidth speed until the next billing cycle without taking the server offline. Plans in the Germany location include unlimited traffic subject to standard non-abuse network policies.

On NAT VPS plans, commercial VPN and proxy use (selling or providing access to third parties) is prohibited. Only personal use is allowed.

The Provider is not liable for server unreachability from specific ISPs or countries caused by regulatory filters (Roskomnadzor, TSPU, national firewalls). Such restrictions do not constitute hosting downtime.

The User bears full personal responsibility for data integrity and agrees to maintain independent backups of critical data outside the Provider's infrastructure.

The Provider's infrastructure is not certified for personal data processing under Russian Federal Law No. 152-FZ "On Personal Data". The Provider does not sign data processing agreements and does not issue contracts, closing documents or any other documents, including those intended for Roskomnadzor or other authorities. The Provider is not the operator of data the User places or processes on the server — the User is responsible for such data and for legal compliance, including data localization requirements. The User agrees not to store on the servers any personal data whose processing requires compliance with that law. The absence of such documents or non-compliance of the infrastructure with 152-FZ is not grounds for a refund beyond the terms of Section 4.

The Provider does not view files or data on the User's server during normal operation. For operations, support and abuse detection, authorized administrators may see server configuration, logs, statistics and the results of automated technical checks. Administrators access system logs, command history and server files only when there are reasonable grounds to suspect a violation of the Acceptable Use Policy (Section 7 and the AUP), and only to the extent needed for the investigation.

Funds on the account balance can only be spent on Cheap-Host services. They cannot be withdrawn to a card, bank account or wallet. The only exception is a refund within the first 24 hours after the initial payment under Section 4.1.

Bonuses, gift codes, promotional credits and affiliate funds transferred to the balance are not withdrawable or refundable under any circumstances, including the case described in Section 4.1.

Affiliate earnings are kept separately from the main balance and become available 30 days after each payment by a referred customer. The available amount can be withdrawn to a bank card, via SBP or in cryptocurrency (minimum 5,000 RUB, requested through support), or transferred to the main balance with a +15% bonus. Once transferred to the main balance, the funds can no longer be withdrawn.

The Provider may cancel affiliate earnings for payments that were refunded or disputed, for the affiliate's own orders, and for referrals obtained in breach of the rules (spam, deception, fake sign-ups).

All disputes shall be resolved through negotiations. Support ticket response period is up to 15 business days.

The Provider reserves the right to update this offer. Modifications take effect upon publication on the website.

Notices are sent to the User's account email, to Telegram (if connected), or posted in the control panel. A notice is deemed received when sent. The User is responsible for keeping their contact details up to date.

Neither party is liable for failure to perform obligations due to force majeure, including natural disasters, fires, data center and network outages, supplier equipment failures, military action, sanctions, and decisions or actions of government authorities. Performance deadlines are extended for the duration of such circumstances.